“What points should I consider before changing my gas or electricity supplier?”

You are now able to choose who you want to supply your gas and electricity. For some people this may be a way to save money on bills. But you need to be sure about what service you are going to get and how much it is actually going to cost you.

Energy companies can promote their services in four ways:

Whichever method the suppliers use, think carefully about whether changing your supplier will actually save you money. You don’t have to change suppliers and your existing supplier may be cheaper for you. No-one can change your supply unless you sign a contract with the new supplier.

What should I do if someone asks me to change my supplier? If you are approached on the street, or someone knocks at your door or rings you at home telling you that you can save money by getting your gas or electricity from them, first:

Don't:

What happens after a supplier contacts me and I sign an agreement to change my supplier?

What should I do if I have a complaint?

If you have a complaint about your electricity or gas supplier or you think your supplier has changed without your authorisation then:

If you do not receive a reply or are unhappy with their response: Telephone or write to Energywatch (see factsheet 15 for contact details) who will give you advice about what to do next or will investigate your complaint.

REMEMBER You don’t have to change your supplier. Be careful about what you sign. If unsure, take time to discuss the matter with friends or family. Don’t be pressurised into making a decision.