WADHURST SURGERY - Appointments phone:  783 888
(01892) 782 121
STATEMENT OF PRACTICE POLICY
Our purpose is to provide people registered with the practice with personal health care of high quality and to seek continuous improvement in the health status of the practice population overall. We aim to achieve this by developing and maintaining a happy, sound practice which is responsive to people's needs and expectations and which reflects whenever possible the latest advances in primary health care.
This Group Practice covers the parishes of Wadhurst, Ticehurst, Frant and surrounding areas. Our main surgery is in Wadhurst where most of the health care is provided. The four partners, practice nurses and most of the administrative staff are based here. Access for the disabled is easiest at Wadhurst Surgery.
If you wish to register with our practice, please speak to a receptionist at your nearest surgery.
HOME VISITS - TELEPHONE WADHURST
(01892) 782 121
When a home visit is needed, please ring Wadhurst surgery before 10.00am if possible. Wherever possible try to attend the surgery; this will often mean you will be seen quicker, and better facilities are available for your treatment. If you need an urgent visit please make this clear in order that the doctor receives the correct message and can take the appropriate action.
If you wish to speak to your doctor on the telephone, please call after 9am on 01892 782 121 and leave a message with the receptionists and the doctor will call you back later in the day.
OUT OF HOURS COVER
When the surgery is closed, if you require urgent medical advice or attention, please telephone Wadhurst (01892) 782 121. An answerphone will give you a telephone number to ring. This will be the number of ON CALL CARE. A trained receptionist will take your details, including the nature of your medical problem and will arrange for you to be contacted in the first instance by an appropriate health care professional.
Our nurses provide a Triage Nurse Service, where patients can telephone Sister Fiona Mansford or Sister Tania Kemp on Monday, Tuesday, Thursday or Friday, between 8.30 and 9.30am, for advice and help with minor illnesses or injuries such as sore throats, ear problems, urinary tract infections, colds and flu, coughs, chest infections and sprains. Call 01892 783 888. You will be offered an appointment if appropriate.
All surgeries are by appointment. If you need to see a doctor urgently please make this clear so that an appointment can be given as soon as possible. Whenever possible please attend the surgery where your notes are held. Please call at reception or telephone during surgery opening hours only. We aim to give patients an appointment within 48 hours to see a doctor and 24 hours to see a health care professional in line with the government's 'Access Plan'. Our ultimate objective is to always have appointments available on the day. We will still have appointments available for booking in advance. Patients at 16 years old and over who have not been seen within 3 years and request a consultation will be given the opportunity to consult on areas appropriate to their circumstances. Patients aged 75 and over who have not been seen within the previous 12 months will be offered, on request, examinations appropriate to their circumstances.
If, however, your branch surgery is closed and you need to be seen urgently, you should contact the Wadhurst surgery.
Wadhurst: Please telephone Wadhurst (01892) 783 888 during office hours, if
you need an appointment.
Ticehurst: During Ticehurst opening hours, an appointment can be obtained by telephoning Ticehurst (01580) 200 317.
Frant: During Frant opening hours, an appointment can be obtained by telephoning Frant (01892) 750 366.
If your doctor considers it appropriate, you will be issued with a repeat prescription form, which should be left at the surgery when repeat medication is required. At Wadhurst and Ticehurst, the prescription will automatically be sent to the local pharmacy for collection, unless you request otherwise. Please allow 48 hours for this. We regret that prescription requests cannot be taken over the telephone at Wadhurst or Ticehurst. As Frant is a dispensing branch, please speak to the receptionist in Frant regarding the ordering of repeat prescriptions.
THE PRIMARY HEALTH CARE TEAM
We employ a Practice Manager, Mrs. Susan Slater and a team of receptionists and secretaries, who have a full knowledge of the services the practice has to offer.
All members of the staff are happy to assist you with any enquiries.
We employ four practice nurses, Sister Fiona Mansford, Sister Lizzie May, Sister Tania Kemp and Sister Susan Norris, whose duties include health screening clinics and advice, blood pressure checks, immunisations, blood tests, dressings and ear syringing. We also employ Mrs Mandy Colvin who is a nursing assistant helping our nurses with a number of other tasks.
HEALTH VISITORS/DISTRICT NURSES/MIDWIFE
These members of the team are available to all our patients and are specially trained in their own field. Please ask your doctor or the receptionist for details if you require you require their services. They are not based at the surgery.
CLINICS AND OTHER SERVICES
This clinic is available, by appointment, to all men registered with our practice. It is provided by Dr. Andrew Blackburn as shown on the clinic timetable in this leaflet.
These clinics are available, by appointment, to all women registered with our practice and are provided by Dr. Catherine Offord, Sister Tania Kemp and Sister Lizzie May. The reception staff can advise you when these take place.
CERVICAL SMEAR TESTS
It is recommended that women between the ages of 25 and 49 should have a test every three years and between 50 and 64 every 5 years, unless otherwise advised. These tests can be performed by the practice nurses or Dr. Catherine Offord. Please make an appointment through the receptionist if you require this test.
The practice nurses will be happy to discuss and perform any travel immunisations you require. Please allow plenty of time to have these.
MINOR OPERATIVE PROCEDURES
Where appropriate, some minor operations can be performed in the Wadhurst surgery. If you feel you need this service, please discuss it with your doctor or the practice nurses.
FAMILY PLANNING ADVICE
Dr. Catherine Offord and the practice nurses are available for family planning advice. A full range of contraceptive advice is available. If you prefer, however, you may see your own doctor. The receptionist will make the appropriate appointment for you.
The midwife runs this clinic on a Thursday afternoon, by appointment.
This clinic is run by Dr. David Roche, Dr. Catherine Offord and Sister Tania Kemp. Patients are invited for regular reviews to prevent the complications of diabetes.
This clinic is run by Sister Fiona Mansford. Patients are invited for regular reviews to improve the quality of control of their asthma.
We have a chiropodist attending regular clinics in our Wadhurst surgery. Only certain specified medical problems can be attended to by this service. Please discuss this with your doctor.
We strongly support the programme of immunisations against infectious diseases. All childhood immunisations are carried out by the doctors or practice nurses in regular clinics. Your health visitor will advise you regarding these immunisations.
Health checks are available for children under 5. These will be performed by a qualified doctor or health visitor, who will advise you when they should be done.
Dr. Sikorski has an interest in combining usual conventional medicine with complementary and alternative medicine and uses homeopathy and acupuncture when clinically indicated and appropriate within his surgery consultations.
RIGHTS AND RESPONSIBILITIES
As a patient you have the right to access the services provided by our practice. We request you to advise the practice as soon as possible if you are unable to keep an appointment, in order that the appointment can be reallocated.
Patients have a right to information about their own health issues and access to their medical records, subject to the limitations of the law. Our practice will not tolerate violence or abuse. In the event of violent or aggressive behaviour the offender will be removed from the practice list. The practice will not tolerate racial, gender or religious prejudice.
All members of our practice will endeavour to treat patients with respect and deal with problems or requests as swiftly and efficiently as possible.
If you have a medical question or worry which you are not sure requires the attention of a doctor or nurse, you might find it useful to telephone NHS Direct on 0854 4647. This line is answered 24 hours a day. Alternatively, the NHS Direct website is at www.nhsdirect.nhs.uk.
PRIMARY CARE TRUST (PCT)
If you need to contact the Primary Care Trust, the address is 36-38 Friars Walk, Lewes, East Sussex, BN7 2PB and the telephone number is 01273 485 300.
The practice operates an "in-house" complaints procedure which is designed to provide an effective and informed explanation of events leading to a complaint, together with a plan of any appropriate action. If you feel that you need advice about this, please contact the practice manager, Mrs. Susan Slater, or any partner in the practice.